1.⁠ ⁠Eligibility for Returns

We accept returns only if you received a wrong product, the product arrived damaged or broken, the product has a manufacturing defect, or the product received is significantly different from what was ordered.

For hygiene and safety reasons, perfumes that have been opened, sprayed, used, or tampered with cannot be returned or exchanged.

2.⁠ ⁠Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 24 hours of delivery.

Please provide your order number, clear photos/videos of the package and product, and a brief description of the issue.

Our team will review your request and provide the appropriate solution.

3.⁠ ⁠Non-Returnable Items

•⁠ ⁠Opened or used perfumes

•⁠ ⁠Products that have been sprayed or tested

•⁠ ⁠Products without their original packaging

•⁠ ⁠Products damaged after delivery due to customer handling

•⁠ ⁠Products purchased during a clearance or final-sale promotion, where stated

4.⁠ ⁠Refunds

Once your return request is approved and the product is received and inspected, we will process the refund where applicable.

Refunds may be issued to the original payment method or through another suitable method agreed upon with the customer.

The time taken for the refund to appear may vary depending on the payment provider or bank.

5.⁠ ⁠Exchanges

If you receive a damaged or incorrect product, we may offer a replacement subject to product availability.

If the same product is unavailable, we may offer an alternative solution or refund.

6.⁠ ⁠Change or Cancellation of Orders

If you want to cancel or change your order, please contact us as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible.

7.⁠ ⁠Return Shipping

If the return is due to an error on our part, such as receiving an incorrect or damaged product, Perfumecarts.com will cover the applicable return shipping costs.

For other approved returns, return shipping costs may be the customer’s responsibility.

8.⁠ ⁠Important Note

We recommend checking your order carefully before opening the perfume packaging. Once a perfume has been opened or used, it cannot be returned due to hygiene reasons.

9.⁠ ⁠Contact Us

For return, exchange, or refund requests, please contact our customer support team through the contact details provided on Perfumecarts.com.

Perfumecarts.com reserves the right to review each return request individually and determine eligibility according to this policy and applicable laws.